General Terms and Conditions (GTC)

1. Scope of Application

These GTC apply to all services offered and provided by GlasRein.ch (window, facade, and special cleaning). They form an integral part of all contracts concluded between GlasRein.ch and our customers. Deviating regulations are only valid if agreed upon in writing.

2. Conclusion of Contract

The contract between the customer and GlasRein.ch comes into effect as soon as the customer accepts a written quote, makes an online booking, or gives us verbal confirmation of an order. Changes or additions to the contract must be made in writing.

3. Prices and Payment Terms

• All prices are quoted in Swiss Francs (CHF). For private customers, prices include statutory Value Added Tax (VAT) unless stated otherwise.
• Payment is generally made by invoice after completion of the work.
• The payment term is 30 days from the invoice date, unless agreed otherwise.
• In the event of late payment, we reserve the right to charge reminder fees as well as default interest at a rate of 5% p.a. (in accordance with Art. 104 CO).

4. Cancellation and Rescheduling

Cancellations or rescheduling by the customer must be made in writing or by telephone at least 24 hours before the agreed appointment. If this deadline is not met, we reserve the right to charge a compensation fee amounting to 50% of the order value to cover the loss of earnings.

5. Liability

GlasRein.ch is liable for damages proven to be caused by gross negligence or intentional misconduct of our employees. Liability for slight negligence is excluded to the extent permitted by law. We assume no liability for damages resulting from improper preparation or instruction by the customer (e.g., defective window seals, loose components).

6. Inspection and Complaints

The customer is obliged to inspect the cleaned surfaces immediately after completion of the work. Complaints must be reported in writing or by email within 5 days of completion. We will rectify justified defects immediately and free of charge (right to rectification).

7. Data Protection

We undertake to treat your personal data confidentially and to use it exclusively for the fulfillment of the contractual relationship. Processing is carried out in accordance with the Swiss Federal Act on Data Protection (FADP). Further information can be found in our Privacy Policy.

8. Jurisdiction and Applicable Law

Swiss law is exclusively applicable to the contractual relationship. The exclusive place of jurisdiction for all disputes is the registered office of GlasRein.ch in 6102 Malters (Canton of Lucerne).

9. Contact

GlasRein.ch / Ruta Group
Werkstrasse 11, 6102 Malters, Switzerland
Email: kontakt@glasrein.ch